Cancelling
The workspace owner can cancel at any time from the Billing page by choosing “Manage card or cancel subscription”, which opens Paystack's secure page.
- Cancellation stops future renewals.
- Your access continues until the end of the period you have paid for.
- There is no cancellation fee and no minimum term.
- When access ends, research and sending stop, and your saved work remains available.
When we refund
We do not refund partial months or unused allowances. We refund a payment in full if:
- we cannot set up your dedicated agent environment within 10 business days of that payment, for reasons within our control;
- you were charged twice, or charged an incorrect amount;
- the law requires us to.
Your rights under the law
If you are a natural person contracting as a consumer, section 44 of the Electronic Communications and Transactions Act may allow you to cancel within seven days of concluding the agreement, without reason or penalty. Where it applies, we refund your payment within 30 days. Any rights you have under the Consumer Protection Act are not affected.
How refunds are paid
Refunds go back to the card you paid with, through Paystack, and include the VAT charged. We process approved refunds within 30 days; your bank may take a few more business days to show the refund.
Requesting a refund
Email info@cogodata.co.za with “Refund request” in the subject line, your workspace name, and the payment reference shown on the Billing page. We aim to reply within five business days.
Suspension for breach
If we end your access because of a material breach of our Terms of use, we do not refund the rest of the paid period, unless the law requires us to.